Effective feedback both positive and negative, is very helpful to us here at Waste Training & Consultancy. Feedback is valuable information that will be used for us to make important decisions. We consistently search for ways to make our best performance even better and for us ‘continuous improvement’ is not just a showy catchphrase. It’s a true focus based on feedback from everyone of our learners and clients. Top performing companies are not only good at accepting feedback, they deliberately ask for feedback and that is exactly what we do.
Effective feedback has benefits for the giver, the receiver, and the wider organisation. Here are five reasons why feedback is so important to us.
- Feedback is always there. We will ask every learner and every client to give feedback on the services we provide to them. The feedback is usually given to us via performance appraisal, or training evaluation. In actuality, feedback is around us all the time.
- Feedback is effective listening.Whether the feedback is done verbally or via a feedback questionnaire, the person providing the feedback needs to know they have been understood (or received) and they need to know that their feedback provides some value. When conducting a questionnaire, we always explain why respondents’ feedback is important and how their feedback will be used.
- Feedback can motivate. By asking for feedback, it can actually motivate our employees to perform better. Employees like to feel valued and appreciate being asked to provide feedback that can help formulate business decisions. And feedback from clients, suppliers, learners, and stakeholders can be used to motivate to build us a better working relationship.
- Feedback can improve performance.Feedback is often mistaken for criticism. In fact, what is viewed as negative criticism is actually constructive criticism and is the best find of feedback that can help to formulate better decisions to improve and increase our performance.
- Feedback is a tool for continued learning. We invest time in asking and learning about how others experience working with our organisation. Continued feedback is important across the entire organisation in order to remain aligned to goals, create strategies, develop products and services improvements, improve relationships, and much more. Continued learning is the key to improving everything we do.